Effective date: September 18, 2026
These Terms of Service govern your use of sorenahealth.com and any communications you receive from Sorena Health LLC (“Sorena Health,” “we,” “us,” or “our”). By using this website, submitting a form, or communicating with us by phone, text, or email, you agree to these terms.
NOT MEDICAL ADVICE AND NOT FOR EMERGENCIES
The content on this website is for general informational purposes and is not medical advice, diagnosis, or treatment, and does not create a provider-patient relationship. A provider-patient relationship begins only after you complete intake and are seen by a Sorena Health provider.
Do not use this website, our contact forms, or text messaging for medical emergencies. If you are experiencing a medical emergency, call 911. If you are experiencing a mental health crisis or having thoughts of harming yourself, call or text 988 to reach the Suicide and Crisis Lifeline, or go to your nearest emergency room. We do not monitor our website forms or text messages around the clock and cannot respond to emergencies through these channels.
ELIGIBILITY AND SERVICES
Sorena Health provides psychiatric evaluation, medication management, and therapy to patients ages four and older who are physically located in Arizona at the time of service. Visits are currently conducted by telehealth, with in-person visits available at our Mesa location. Therapy is offered to patients who are established with a Sorena Health psychiatric provider.
APPOINTMENTS, CANCELLATIONS, AND PAYMENT
Appointment scheduling, cancellation, no-show, insurance, and self-pay policies are provided to you at intake and in the documents you sign before your first visit. Those documents control if they conflict with anything on this website.
SMS TERMS AND CONDITIONS
By providing your mobile phone number to Sorena Health, you agree to receive text messages from us as described below.
Program description. Sorena Health sends text messages related to appointment scheduling, confirmations, and reminders; intake and onboarding; care coordination and follow-up; insurance verification and billing; and general practice communications.
How to opt in. You may opt in by submitting your mobile number through a form on our website, by providing it to our staff verbally or in writing during intake, or by texting us first. Consent to receive text messages is not a condition of purchase and is not a condition of receiving care or treatment from Sorena Health.
Message frequency. Message frequency varies.
Cost. Message and data rates may apply.
How to opt out. You can cancel text messages at any time by replying STOP to any message you receive from us. After you send STOP, we will send you one message confirming that you have been unsubscribed, and you will not receive further text messages from us. If you want to rejoin, sign up as you did the first time or reply START, and we will resume sending text messages to you.
Help. If you are experiencing problems with the messaging program, reply HELP to any message for assistance, or contact us at (833) 926-3407 or contact@sorenahealth.com.
Carrier liability. Carriers are not liable for delayed or undelivered messages.
Privacy. For information on how we collect, use, and protect your information, including your mobile number and SMS consent, please see our Privacy Policy at sorenahealth.com/privacy-policy/. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Supported carriers and devices. Text messaging is available on most major U.S. wireless carriers. Delivery is subject to effective transmission by your carrier and is not guaranteed.
INTELLECTUAL PROPERTY
All content on this website, including text, graphics, logos, and images, is owned by or licensed to Sorena Health and is protected by copyright and trademark law. You may not reproduce, distribute, or create derivative works from this content without our written permission.
THIRD-PARTY LINKS
This website may link to third-party sites, including scheduling and directory platforms. We are not responsible for the content, accuracy, or privacy practices of those sites.
DISCLAIMER AND LIMITATION OF LIABILITY
This website is provided on an “as is” and “as available” basis without warranties of any kind, express or implied. To the fullest extent permitted by law, Sorena Health is not liable for any indirect, incidental, consequential, or punitive damages arising out of your use of this website or any communications sent through it. Nothing in these terms limits liability that cannot be limited under applicable law, and nothing here limits any rights you have as a patient.
GOVERNING LAW
These terms are governed by the laws of the State of Arizona, without regard to its conflict of laws rules.
CHANGES TO THESE TERMS
We may update these Terms of Service from time to time. The effective date at the top of this page reflects the most recent version. Continued use of the website after changes are posted constitutes acceptance of the updated terms.
CONTACT US
Sorena Health LLC
1910 S. Stapley Drive, Suite 120
Mesa, AZ 85204
Phone: (833) 926-3407
Email: contact@sorenahealth.com